Specialist

Reporting to the Workday Support Lead, the person in this role will support the Talent Operations Team’s objective to provide and manage centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

The Workday Support Specialist will execute and support a vast array of centralized operational processes and tasks related to Workday including requirement creation, job posting administration, quality management, and offer letter execution exceptions, hire transactions, candidates changes and updates.

Job Responsibilities :

Execute on and support a vast array of centralized operational TA business processes related to Workday. This may include :

Requirement creation and ongoing administration

Escalate to workday Support Manager, and coordinate with stakeholder regarding changes in start date or candidate status

Job Posting administration and ongoing maintenance, including Yello integration

Quality review and audit for Workday processes and reporting including evaluations and employment applications

Execute offer exceptions and compensation updates in Workday

Collaborate effectively within and outside the team to ensure integrated approach to the Talent experience

Communicate daily with Workday Support Manager on productivity, quality & availability

Identify communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to continuously improve efficiency and customer service.

Other duties as assigned

Minimum Requirements

Minimum of 1 year experience in Talent Acquisition or HR System related function

Excellent written and verbal communications

Strong customer service and interpersonal skills

Handles sensitive and confidential information with discretion

Strong attention to detail and quality

Education :

Bachelor’s Degree in Human Resources or related degree

Preferred Requirements

Ability to easily and effectively communicate complex information in a meaningful manner

Ability to work collaboratively with peers internally and external business partners

Highly organized with strong attention to detail and strong follow-through skills

Ability to manage concurrent projects and / or programs

Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment

Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines

Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner