Associate Client Partner

About Qure.AI :

Qure.AI is an equal opportunity employer. Qure.ai is a leading Healthcare Artificial Intelligence (AI) company disrupting the ‘status quo’ by enhancing diagnostic imaging and improving health outcomes with the assistance of machine-supported tools. Qure.ai taps deep learning technology to provide an automated interpretation of radiology exams like X-rays, and CT scans for time and resource-strapped medical imaging professionals, enabling faster diagnosis and speed to treatment. Qure.ai aims to democratize healthcare by improving accuracy, accessibility, and affordability to patients worldwide. Founded in 2016, we apply the latest AI research to healthcare problems and develop innovative solutions that are revolutionizing the way patients are diagnosed and treated. Our solutions have impacted more than 32 million lives, deployed in 100+ countries, and 4500+ sites globally. Qure.ai is an equal opportunity employer.

About the job :

Job Title : Associate Client Partner

Department : Client Success & Operations

Location : Mumbai

Years of Experience : 2+ years of experience

Employment Type : Full-time, Contract

Key Relationships : Director (Client Success & Operations team)

Job Description

As associate client partner, you'll serve as the central point of contact for client partners, managing communication channels, coordinating project activities, and resolving client issues. Your role involves efficient ticket management, meeting support, documentation, and ensuring timely invoicing and financial coordination. You will master the nuances of AI in healthcare along with diverse set of clients spread across various geographies.

Roles and Responsibilities

Engagement and Communication : Act as the primary point of contact for client partners, handling various project action items and managing client communication groups and channels.

Project Coordination : Collaborate with on-ground teams, program teams, and administrative teams to facilitate the deployment of Qure software. Occasional travel may be required on a project basis.

Issue Resolution : Effectively resolve client complaints by liaising with Client IT and Program Teams, coordinating remote access requests, and aligning with our internal engineering team to ensure timely resolution.

Ticket Management : Create and manage tickets for customer complaints, deployment, and engineering requests. Ensure that tickets are closed with client confirmations and maintain comprehensive documentation with records on internal channels.

Meeting Support : Attend meetings and record minutes in a well-structured format for internal use. Additionally, assist in creating PowerPoint presentations when necessary.

Documentation and Reporting : Maintain client boards with up-to-date documentation and report relevant statistics on internal communication channels.

Financial Coordination : Ensure timely invoicing for clients and coordinate with the finance team to facilitate prompt closure of financial transactions.

Skills & Expertise

Graduation in any discipline. Healthcare industry is a plus

You have excellent communication skills, both written and verbal

You excel in analytical thinking and problem solving.

You enjoy learning about technology products, having tech ops experience is a bonus

You have a process-oriented mindset and ability to get things done.

You enjoy working in cross-team collaboration and support.

Other Considerations :

The role will have travelling requirements, both domestic and international.

Native Portuguese speakers with basic Spanish fluency

At Qure.ai

You will be part of a rapidly growing organization, with an opportunity to work alongside the best minds in the industry. Competitive compensation and rewards, an opportunity to grow with a young company.

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