Associate Director – Ads Operations

Who are we and what do we do?

ShareChat (https : / / sharechat.com / about) is India's largest homegrown social media company, with 200+ million monthly active users across all its platforms, including Moj, a leading short video app which was launched in a record 30 hours.

Founded in October 2015, with a vision of building an inclusive community that encourages & empowers each individual to share their unique journey and valuable experiences with confidence. We are spearheading India's internet revolution by building products through world-class AI & tech to evangelise the content ecosystem for India in regional languages.

We believe in complete ownership of problem-solving while committing to speed and integrity in everything we do. We place the utmost importance on user empathy & strive to work towards creating a world-class experience for them every day. Join us to drive how the next billion users will interact on the internet!

What You’ll Do?

Operational Leadership

Lead end-to-end advertising delivery and operational execution across managed and self-serve advertisers.

Ensure accurate, timely, and reliable execution of campaigns, maintaining strong adherence to SLAs and workplace practices.

Oversee campaign setup, pacing, delivery optimisation inputs, advertiser support, reporting, and incident resolution.

Maintain high operational rigour through structured workflows, defined quality checks, and governance processes.

Drive a consistent, high-quality advertiser experience through timely communication and issue management.

Manage daily throughput for performance-focused advertisers, including agency-led and niche categories.

Business & Revenue Ownership

Own end-to-end post-sales ad delivery and execution, ensuring accurate pacing, fulfilment of commitments, and delivery reliability across all advertiser segments.

Own revenue reporting, leakage control, utilisation efficiency, and funnel performance improvements across managed and self-serve channels.

Drive growth of performance marketing revenue across all operational channels through high-quality delivery and optimisation inputs. Collaborate with Sales on demand projections, advertiser trials, new category exploration, and delivery feasibility for upcoming campaigns.

Build operational stability and consistency to support advertiser retention, repeat business, and long-term revenue expansion.

Process Excellence & Audit Governance.

Design and implement scalable processes for campaign delivery, reporting, audits, and workflow management.

Lead audit readiness, compliance reviews, policy adherence, and risk management across operational activities.

Ensure high reporting accuracy and maintain low policy or creative violation rates.

Cross-Functional Alignment

Collaborate closely with :

Sales : campaign delivery alignment, troubleshooting, and advertiser performance expectations.

Product & Engineering : issue resolution, feature gaps, experimentation support, platform improvements.

Finance : billing accuracy, monthly / quarterly reconciliations.

Legal : contract renewals, operational notices.

Sales Strategy : operational forecasting and readiness.

Content & Design : creator / content support and creative needs.

Act as the primary point of contact for Sales across product, engineering, finance, and content queries, ensuring swift closure and clarity.

Strategic Programs & Improvements

Lead operational experiments to improve performance, scalability, and advertiser outcomes.

Define and manage operational roadmaps for automation, efficiency improvements, and long-term scalability.

Identify systemic gaps and drive initiatives to improve delivery reliability, throughput, and operational quality.

Who are you?

7–11 years of experience in digital advertising operations, adtech, or scaled revenue operations.

Proven experience managing large-scale advertiser workflows and collaborating closely with Sales teams.

Strong understanding of ad delivery systems, performance management, and digital advertising operations across managed and self-serve models.

Proficiency with analytics tools such as Superset, Looker, BigQuery, and widely used industry dashboards.

Strong skills in Excel / Sheets and CRM tools; SQL knowledge is an advantage.

Demonstrated ability to work across Product, Engineering, Sales, Finance, and other cross-functional stakeholders.

Strong ownership, analytical thinking, structured communication, and the ability to handle high-pressure escalations.

Bachelor’s degree in Engineering, Business, or a related discipline preferred.

Where will you be?

Bangalore [Hybrid setup]