Operations Coordinator

Job Description

The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.

Responsibilities

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
• Communicate with customers in person and / or through calls, emails, digital platforms and ticketing systems
• Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
• Tracking & monitoring inbound / outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
• Maintain knowledge of customer and company policies on all aspects of product movement
• Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
• Identify and articulate process improvement ideas to support operations
• Create documented process for customers when requested - SOP / SWI creation
• Support the implementation of company's culture within the team
• Work towards individual and department Key Performance Indicators (KPIs)
• Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Should be able to work in 8 : 00PM IST- 5 : 00AM IST.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

Process Improvement, Microsoft Office