Zendesk Administrator

Role : Zendesk Consultant

Required Experience : 5-7 years

Job Location : Work from Anywhere (Pune / Bengaluru / Chennai / Hyderabad / Kolkata / Mumbai / Indore / Ahmedabad / Jaipur / Noida / Patna / Gurgaon / Lucknow / Dehradun / Chandigarh)

Job Description :

Must have Skills : Zendesk

Key Responsibilities :

• Lead end-to-end Zendesk implementations across Support, Guide, Chat, Messaging, and Talk.
• Conduct requirement-gathering sessions and translate business needs into Zendesk workflows.
• Configure SLAs, triggers, automations, macros, views, and ticket routing rules.
• Set up user roles, permissions, and Help Center / knowledge base customizations.
• Implement and optimize Zendesk AI features (bots, routing, intent detection).
• Integrate Zendesk with CRM, telephony, and third-party tools using APIs / middleware.
• Prepare solution design documents, configuration specs, and training materials.
• Support UAT, deployment, and post–go-live hypercare.
• Perform health checks and recommend workflow / automation optimizations.
• Collaborate with cross-functional teams and communicate project updates clearly.