Client Specialist Regulatory Inquiries

About the Role :

Grade Level (for internal use) :

12

The Team :

Customer Experience a core capability within Market Intelligence collaborates closely with the Revenue organization to deliver differentiated customer experience. This group supports our sales teams and business units by overseeing customer success sales operations and the implementation of commercial technologies. This includes tools such as Salesforce alignment with targets in strategic growth areas and driving accelerated growth by placing the customer at the center of all we do. Our focus is on delivering comprehensive customer experience.

The Proposal & Customer Assessment Team plays an essential role in supporting due diligence questionnaires risk assessments audits DORA and other customer inquiries. Our objective is to facilitate the new revenue generation through RFX processes and ensure superior customer satisfaction by providing high-quality proposals and relevant information during pre- and post-sales stages. We serve a diverse range of clients across various geographies and maintain a steadfast commitment to a client-first approach.

Responsibilities and Impact

Assist with client inquiries related to regulatory requirements.

Facilitate contracting processes and manage follow-up inquiries.

Liaise with multiple divisions including Legal Product Operations and Technology to find resolutions.

Collaborate with critical MI vendors to align them with our requirements.

Handle ad-hoc inquiries for critical clients efficiently.

Respond to one-off events and ensure timely resolutions.

Coordinate with stakeholders to ensure compliance with regulatory changes.

Participate in client calls to address concerns and provide solutions.

Escalate issues internally as needed to ensure prompt resolution.

Basic Required Qualifications

Bachelors degree in a related field or equivalent professional experience in client success Third-Party Risk Management (TPRM).

Minimum of 6-8 years of experience in client facing role.

Strong understanding of regulatory requirements

Excellent communication skills both verbal and written.

Demonstrated client-centric approach to resolving inquiries effectively.

Proven ability to manage multiple priorities and stakeholders in a fast-paced environment.

Additional Preferred Qualifications

Exceptional communication and interpersonal skills adept at engaging and influencing stakeholders across all levels. Demonstrated flexibility and negotiation prowess to achieve optimal outcomes.

Proficient in efficiently managing multiple concurrent projects with a keen ability to adapt as priorities evolve. Exhibits creativity and perseverance in devising solutions.

Possesses strong analytical and problem-solving capabilities proficient in assessing complex information and formulating actionable strategies.

Fosters robust working relationships with internal colleagues facilitating collaboration and synergy within teams.

Strong analytical skills with the ability to interpret complex regulatory data.

Proficiency in using CRM systems to manage client interactions and data effectively.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit : Hiring and Opportunity at S&P Global :

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert :

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Officials or Managers (EEO-2 Job Categories-United States of America) OPRTON103.2 - Middle Management Tier II (EEO Job Group)

Required Experience :

IC

Key Skills

Athletics,Corporate Banking,Dreamweaver,Facilities,IT Support

Employment Type : Full-Time

Experience : years

Vacancy : 1