Senior ServiceNow ITSM ConsultantConfidential • India
Senior ServiceNow ITSM Consultant
Confidential • India
7 days ago
Job descriptionWork with stakeholders to gather requirements and translate business needs into technical solutions. Provide expert recommendations to optimize ITSM processes. Conduct workshops, demos, and training sessions for end users. Perform scripting using JavaScript on both client and server side. Integrate ServiceNow with third-party tools using REST / SOAP APIs. Manage CMDB, discovery, service mapping, and automation. Troubleshoot and resolve issues related to ServiceNow ITSM modules. Monitor platform performance, ensure stability, and implement best practices. Perform regular upgrades, patching, and platform enhancements. 5+ years of experience in ServiceNow ITSM implementation. Strong understanding of ITIL processes. Hands-on experience with Incident, Problem, Change, Request, and CMDB. Expertise in ServiceNow configuration, scripting (JavaScript), workflows, and automation. Experience integrating ServiceNow with external applications. Strong analytical and troubleshooting skills. Excellent verbal and written communication skills. ServiceNow Certified System Administrator (CSA) ServiceNow ITSM Implementation Specialist certification Experience with ITOM, Discovery, or Service Mapping Knowledge of ITAM, HAM / SAM, or CMDB best practices
Job Summary
We are looking for a highly skilled Senior ServiceNow ITSM Consultant with 5+ years of hands-on experience in implementing, configuring, and supporting ServiceNow ITSM modules. The ideal candidate must have strong technical and functional expertise, excellent communication skills, and the ability to work closely with business stakeholders to deliver scalable and high-quality ServiceNow solutions.
Key Responsibilities
ServiceNow Implementation & Configuration
- Design, configure, and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog .
- Customize workflows, UI policies, business rules, client scripts, and catalog items.
- Develop and maintain ServiceNow forms, tables, views, and dashboards.
Process Improvement & Consulting
Technical Development
Support & Maintenance
Required Skills & Qualifications
Preferred Skills
Skills Required
Views, Dashboards, Workflows, Javascript, Cmdb, Client Scripts, Tables, Business Rules, Ui Policies, Forms, Service Catalog
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