Senior Engineering Manager [T500-21579]

About Us :

Marriott International Inc. , headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.

Role Title : Senior Engineering Manager, Mobile

Position Summary :

Come join a dynamic Mobile Engineering team on the world-class Marriott Bonvoy apps. Lead a team of dedicated iOS and Android mobile engineers to continue to enhance, evolve and transform the apps to better serve Bonvoy members and guests. Collaborate across multiple digital disciplines in a Scaled Agile Framework (SAFe) environment to leverage best practices and the latest native tools and technologies.

Oversees day-to-day mobile application engineering while leading continuous improvement on process definition and compliance. Directly manages software engineers. Delivers on commitments to discipline partners and collaborates with architects on major initiatives such as commerce, loyalty or in-stay features. Functions as the technical decision-maker and problem solver to deliver features per the product roadmap. Promotes code quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction

Job Responsibilities :

Management Competencies

• Managing Application Development Standards, Processes, and Tools
• Works with direct reports to facilitate consistency of service delivery across client groups
• Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including :
• SDLC standard tools and processes for both waterfall and agile development
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Deployment standard tools and processes
• Monitors projects for adherence to defined application development processes
• Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
• Communicates important application development policy changes that affect service provider and / or Marriott operations
• Managing Day-To-Day Relationships with Teams
• Manages application development projects in partnership with IT teams, business partners and providers
• Provides project management of business projects
• Oversees effective reporting within application development team
• Leads project reviews with team on application development projects
• Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
• Monitors projects for alignment with defined business case process
• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Manages, and improves service level reporting for application development
• Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
• Assists with application development and maintenance of service provider project management standards and tools
• Participates in client portfolio and demand management processes, and engages providers to ensure client satisfaction
• Works with application development service providers
• Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
• Works with team to progress the service providers services to match client needs
• Facilitates team and service provider compliance with the agreement
• Validates service levels meet business needs
• Facilitates the definition and enforcement of good service provider contracts
• Supports the IT organization
• Provides input to IT’s business strategy and planning as needed
• Supports and follows defined IT Governance decision rights, standards and practices
• Emphasizes accuracy and effectiveness of estimating and planning management with team
• Provides input to business / discipline and continent IT budgets
• Implementing and Managing Continuous Improvement Program
• Drives adoption metrics to demonstrate continuous improvement and alignment with the industry
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Works with application development service providers, IT teams, and business partners to implement
• continuous improvement activities
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

Skill and Experience :

Education and Certifications :

Work location : Hyderabad, India.

Work mode : Hybrid

Marriott’s core values :

At Marriott, our make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.