Senior Engineer Consultant - Adobe Journey Orchestration

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in Join the #VTeamLife.

What you'll be doing…

Are you passionate about crafting exceptional customer experiences through real-time personalization and journey orchestration Do you thrive in a client-facing role where you can translate business needs into innovative solutions If so, Verizon Business, a Fortune 50 leader in telecommunications, invites you to join our growing team as an Adobe Journey Orchestration Specialist!

In this exciting role, you will be a key player in helping our internal clients leverage the power of Adobe Journey Orchestration to build, monitor, and optimize real-time, multi-channel customer journeys that drive engagement, loyalty, and business results. You will partner closely with various teams to understand their objectives and implement impactful journey strategies.

What You'll Do

• Collaborate closely with clients to define requirements and enhance customer experiences through real-time personalization and journey orchestration.
• Partner with clients to define use cases, customer journey strategies, and key performance indicators (KPIs).
• Design and build sophisticated customer journeys within the Adobe Journey Orchestration platform, incorporating various channels such as email, SMS, and push notifications.
• Configure and manage event-based triggers, segmentation, and real-time personalization within AJO.
• Design journey logic including suppressions, branching, and A / B testing opportunities to inform optimizations.
• Develop and execute journey monitoring frameworks to track performance, identify areas for improvement, and ensure optimal customer flow.
• Collaborate with marketing, IT, and analytics teams to ensure seamless data flows and omnichannel engagement.
• Support campaign performance analysis and recommend strategies for continuous optimization.
• Troubleshoot and resolve any technical issues related to journey implementation and execution.
• Document journey designs, configurations, and performance insights.
• Stay up-to-date with the latest features and best practices within the Adobe Experience Cloud ecosystem, particularly Adobe Journey Orchestration and Adobe Experience Platform.

You'll Need To Have

Even better if you have one or more of the following :

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every 'even better' qualification listed above.

#VBGDXP

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Apply Now

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Skills Required

Customer Segmentation, Adobe Analytics, Sql, Adobe Campaign