Trimble - Application Support Engineer

Description :

We are looking for a proactive and analytical Application Support Engineer to join our growing IT support team.

The ideal candidate will provide first-level technical support for ERP users, troubleshoot system issues, and ensure business continuity by maintaining seamless ERP operations.

This role requires strong communication and problem-solving skills, along with a good foundation in SQL and cloud technologies (preferably Azure).

Key Responsibilities :

• Respond to user queries related to the ERP system and provide timely resolution.
• Diagnose, troubleshoot, and escalate ERP-related issues effectively.
• Perform root cause analysis and ensure long-term solutions for recurring issues.
• Write and execute basic SQL queries to investigate and resolve data-related issues.
• Collaborate with internal teams, vendors, and external partners to resolve support tickets.
• Communicate effectively with end-users, customers, and stakeholders to understand issues and convey solutions.
• Document common issues, fixes, and standard operating procedures for internal knowledge base.
• Support system testing, upgrades, and patches as required.
• Help monitor system performance and user feedback to improve ERP operations.
• Assist with cloud-based ERP integrations and understand Azure-based service configurations.

Required Skills & Qualifications :

Preferred Qualifications :

Application Deadline : Applications could be accepted until at least 30 days from the posting date.

(ref : hirist.tech)