Customer Support Voice Mumbai

Job Description Customer Service Representative (Voice Process)

Department : Customer Services

Client : MDC2

Level : 13

Shift : Night Shift

CTC : 25000

Markup : 18%

Role Overview :

We are looking for enthusiastic Customer Service Representatives to handle voice-based customer interactions. The role involves resolving customer queries providing timely support and ensuring a smooth customer experience.

Responsibilities :

Handle inbound and outbound customer calls professionally.

Resolve customer issues queries and requests with accuracy and clarity.

Maintain detailed and accurate call records in the system.

Ensure high levels of customer satisfaction during every interaction.

Follow communication guidelines and adhere to process compliance.

Collaborate with internal teams when required for issue resolution.

Eligibility Criteria :

Excellent verbal communication skills (must).

06 months of experience (freshers preferred).

Only 2025 graduates are eligible.

Post-graduates are not eligible.

Non-tech graduates only.

Willing to work in night shifts .

Skills Required :

Strong communication and interpersonal skills.

Ability to multitask and manage time effectively.

Customer-focused approach.

Problem-solving skills with a positive attitude.

Requirements

Requirements :

Excellent verbal communication skills.

06 months of experience (freshers preferred).

Must be a 2025 graduate .

Post-graduation is not allowed .

Non-tech graduates only.

Ability to work in night shifts .

Strong interpersonal and customer-handling skills.

Basic computer knowledge and ability to maintain documentation.

Positive attitude and willingness to learn.

Benefits

Benefits : Provident Fund (PF)

Both-way cab facility provided

Night shift allowance (as per company policy)

Opportunity to work with a top MNC

Growth and career development opportunities

Supportive work environment

Required Skills :

Responsibilities : Analyze business processes and workflows to identify opportunities for improvement. Collaborate with clients and cross-functional teams to gather clarify and document business requirements. Develop comprehensive reports presentations and data-driven insights to support strategic decision-making. Utilize advanced Excel skills for data management analysis and reporting. Engage with business tools and systems to streamline operations and enhance efficiency. Requirements : Graduate in any discipline (excluding BSc IT BCA and ). Strong written and verbal communication skills in English. Proven customer service orientation and problem-solving mindset. Ability to work effectively in rotational shifts including night shifts. Immediate availability for on-site work in Mumbai. Advanced proficiency in Excel is preferred.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 100000 - 1500000