Customer Service Representative

Role : Customer Delight Executive

Experience : Fresher -3 Years

Location : Bangalore (JP Nager)

Work Mode : Work From Office

Job Description – Customer Delight Executive

Location : Bangalore

Industry : Electronics Retail (Mandatory)

About the Role

We are looking for an enthusiastic and customer-focused Customer Delight Executive to join our dynamic electronics retail team. The ideal candidate will have prior experience in electronics retail and a passion for delivering exceptional customer experiences.

Key Responsibilities

Greet customers warmly and ensure an engaging and delightful in-store experience.

Understand customer needs and recommend suitable electronics products.

Provide product demonstrations and assist customers in comparing options.

Manage customer queries, concerns, and escalations with professionalism.

Coordinate with internal teams for billing, stock checks, and product availability.

Maintain store hygiene, product displays, and merchandising standards.

Ensure high customer satisfaction and contribute to repeat business.

Meet daily / weekly sales and service targets.

Requirements

Mandatory : Experience in Electronics Retail (mobile, appliances, gadgets, consumer electronics, etc.).

Strong communication and interpersonal skills.

Customer-centric approach with problem-solving ability.

Positive attitude, enthusiasm, and willingness to learn.

Ability to work in a fast-paced retail environment.

Basic computer knowledge (billing, CRM, POS, etc.).

Benefits & Perks

Fortnightly Top Performer Gifts

Petrol Allowance

Attractive Incentives

Vendor Support Available for Vehicle Purchase (if required)

Career growth opportunities within a rapidly growing retail network.

Supportive team environment.