Technical Support Specialist

Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.

In this role you will :

• Responsible for regional technical service responsibility
• Responsible for the sell-through and post-sales activities in the region
• Provide technical advice to customers on product, installation, and system operational matters
• Ensure proper resolution to customer inquiries and warranty service requests
• Work with 3rd party service providers to perform service-related issues
• Conduct regional product / technical training, seminars and webinars
• Liaise with HQ to resolve customer issues
• Gather product intelligence information, perform competitor analysis
• Lead or participate in projects and process improvement activities
• Provide sales and marketing support as needed

We are looking for :

Who We Are :

Hoymiles., founded in 2012, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of microinverters and multiple green power storage solutions. Our PV&storage products are sold in more than 140 regions worldwide.

Create clean energy and lead a green life. Welcome to join us!