Cloud Platform Support Specialist

Tcs is hiring for_Linux L3_Bangalore

Mode of Interview - F2F

Location - Bangalore

Experience - 8 - 13 Years

Role & responsibilities : -

• Join our multinational team as a seasoned Linux & Cloud Admin responsible for providing L3 / L4 expert support Linux ( SUSE and Redhat ) and
• Windows OS, Hosted in hyperscaler platforms ( Azure ,GCP,AWS,IBM Cloud ) and SAP / Customer On-prem DC .
• Key Responsibilities :
• Ensure 24 / 7 availability of SAP systems within the SAP ECS environment, responding promptly to alerts and incidents in the Linux OS and
• infrastructure layers across Hyperscalers and SAP Data Centers.
• Act as the L3 / L4 escalation contact for critical production issues, strictly adhering to change management protocols during service request
• execution.
• Optimize standard operating procedures by leveraging automation techniques and implementing automation solutions to enhance platform
• operations, efficiency, and reliability.
• Lead continuous improvement initiatives to enhance cloud services for SAP Applications, emphasizing scalability, security, and performance.
• Collaborate with a diverse, multinational team to deliver world-class cloud services tailored to SAP Applications for global enterprise customers.
• Contribute to designing and implementing strategies to optimize the customer experience and ensure compliance with service level agreements