HUMAN RESOURCES OPERATIONS SPECIALIST

DESCRIPTION Career Area :

Human Resources

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Provides customer support, resolving customer requests and consultation on enquiries related to HR administrative processes and procedures.

Responsibilities

• Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
• Provides an excellent service experience when executing employee-facing processes.
• Develops expertise across HR operational process areas and supports the identification, assessment, and implementation of continuous improvement opportunities.
• Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors Business Process Improvement :

Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing, and implementing more efficient approaches to performing business-related activities.

Gathers data for use in the analysis of business processes.

Information Capture :

Knowledge of the methods, channels, and processes to obtain needed information; ability to identify, capture, and document relevant business information in an auditable, organized, understandable, and easily retrievable manner.

Follows defined procedures to document all routine information.

Service Excellence :

Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Provides a quality of service that customers describe as excellent.

Employee Relations :

Knowledge of the rights and obligations in employee relations; ability to adhere to legal requirements when handling employee negotiations.

Assists employees with personal or professional problems.

HR : Policies, Standards and Procedures :

Knowledge of the human resource function; ability to uphold the organization's and industry's standards, procedures, and policies regarding human resources management.

Analyzes policy and standards documentation and ensures organizational compliance.

This position requires the candidate to work a 5-day-a-week schedule in the office.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed to contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates : 9, 2025 - 23, 2025

Caterpillar is an Equal Opportunity Employer.

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Locations

WUJIANG, JIANGSU, CHINA