HCLTech Walk-In Drive For OTC Collection ( 3 -5 Years ) 5th & 6th Dec

HCLTech Walk-In Drive For OTC Collection & Dispute Management ( 3 -5 Years ) 5th & 6th Dec

HR SPOC : Suryapriya ,Jefferson

Venue : HCLTech, Sandhya Infocity - ETA 1, Navalur

Profile : OTC Collection & Dispute Management

Major Responsibilities : -

• Collection of all complex / high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics / SLAs
• Implementation of service stops / remove stops according to process.
• Review of UMCC and on account payments as per ICMP guidelines
• Identify the potential write-offs for clearing aged debts.
• Accountability for debt and cash targets achievement on a quarterly / monthly basis
• Timely and correct dunning process + handover of insolvent customers / customers unwilling to pay to legal collections.
• Detection and help for process improvement opportunities for collection + system improvements.
• Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap.
• Responsible for new process implementation within the teams
• Ensure adherence to process and strategies that will allow best in class results in a controlled environment

Background, skills, experience, and qualifications : -

Role specific competencies and requirements : -

Note - Any collections experience with Voice can apply (Only immediate joiner and less than 15 Days can apply else do not apply please)