CX Specialist_APAC (Fluent in Russian)

Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!

MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over 47,000 units installed across 101 countries, MEDIT is moving towards becoming the most innovative pioneer in digital dentistry.

Please visit www.medit.com to find out more about our vision.

[Position]

CX Specialist - APAC

About The Role :

CX Specialist involves providing technical and customer support for MEDIT products, attending events, updating support materials, and interacting with customers online and in person. Strong communication skills, bilingual proficiency (English and Russian ), and the ability to travel are key requirements.

[Responsibilities]

Handle service tickets via email, live chat, remote support, and phone calls for the assigned regions (India, Southeast Asia, CIS) (Fluent in English, Russian, and local languages)

Process English tickets from CIS, India, and Southeast Asia regions.

Support dental events and visits to local dealers

Create and update troubleshooting guides

Monitor and respond to inquiries on Facebook (in Russian and English)

[Requirements]

Experience using Zendesk

Experience with SAP ERP systems

Basic understanding of IT infrastructure and hardware, with troubleshooting abilities (e.g., system performance checks, network connectivity issues, etc.)

Experience in digital dentistry, CAD / CAM, or the dental industry

Over 3 years of experience in a company engaged in B2B business

[Preferred]

A degree in dentistry (including dental hygiene and dental technology)

Work experience in relevant industries

Proficient in SAP

[Work Location]

Remote work

[Required Documents]

CV (in English)

[Selection Process]

CV Screening >

Screening Call >

1st Interview >

2nd Interview >

Salary Negotiation >

Onboard

In case you do not have a resume, you may download the MEDIT resume template below.

Job Application

The following position is screened on a rolling basis and may close once the position is filled.

Any false information in the resume may lead to termination of the employment contract.