ServiceNow Business Analyst - ITSM / SPM

Job Summary :

We are seeking an experienced ServiceNow Business Analyst with strong expertise in ITSM, SPM (Strategic Portfolio Management), and ServiceNow AI / Now Assist AI. The ideal candidate will have hands-on experience in requirement gathering, client interaction, and end-to-end ServiceNow project implementation. The role requires excellent analytical, documentation, and communication skills.

Key Responsibilities :

• Requirement Gathering & Analysis
• Conduct detailed requirement-gathering sessions with business stakeholders and clients.
• Analyze business needs and translate them into functional and technical requirements.
• Work closely with technical teams to ensure requirements are understood and implemented accurately.

ServiceNow Project Delivery :

Documentation & Story Writing :

Client Interaction & Communication :

ServiceNow Expertise :

Required Skills & Qualifications :

(ref : hirist.tech)