Customer Success Associate – Technical

We are looking for a highly capable Customer Success Associate (Technical) to ensure seamless onboarding and an exceptional customer experience. You will manage new location setups monitor account health troubleshoot issues and coordinate with internal teams for quick resolutions. You will also document recurring challenges share insights with product and QA teams and support clients through a consultative approach.

Responsibilities : and nbsp;

Manage onboarding of new customer locations including configuration and integration of cameras on the platform. and nbsp;

Monitor accounts to ensure a positive customer experience with the companys products or services and nbsp;

Analyze potential issues related to customer accounts and channelize internally for a faster resolution. and nbsp;

Coordinate with other departments (Sales Engineering and Product) to ensure that customers needs are met. and nbsp;

Document and track recurring issues to provide actionable insights to the product and QA teams. and nbsp;

Review the customer journey identifying how its supported taking a consultative approach in helping clients overcome issues and achieve goals and nbsp; and nbsp;

Serve as day-to-day contact for assigned accounts identify areas of opportunity highlight best practices and document them and nbsp;

Communicate effectively with both internal and external senior-level management to understand customer needs maximize retention and growth and communicate learnings and nbsp;

Requirements : and nbsp;

Sound knowledge of CCTV Infrastructure and its working is a must. and nbsp;

Should be aware of and have practical experience of working on port forwarding DDNS configurations RTSP protocol NVR / DVR IP cameras etc. and nbsp;

18-24 months of client handling experience for B2B clients. and nbsp;

Should be self-motivated and self-directed and nbsp;

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels and nbsp;

Excellent organizational and problem-solving skills and nbsp;

Proficiency with tools like Jira Clickup or similar customer support systems. and nbsp;

Ability to use AI tools to build automations / generate productivity gains and nbsp;

Working Hours : 2 PM to 11 PM IST and nbsp;

How We Work :

We use Microsoft Teams for daily communication including standups and team meetings.

Our culture values open discussion ownership and a founders mindset.

We prioritize exceptional design UI / UX thorough documentation clear to-do lists and data-driven decision-making.

Team bonding is encouraged through bi-monthly townhalls destressing sessions with a certified healer and biannual company retreats.

We offer a fully remote workplace comprehensive health insurance attractive equity options for top performers mental health consultations company-sponsored upskilling courses designated growth hours 40 hours annually for community causes and access to a financial advisor.

Wobot is an Equal Opportunity Employer.

and nbsp;

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1