Product ManagerAir India Express • haryana, haryana, in
Product Manager
Air India Express • haryana, haryana, in
4 days ago
Job descriptionReimagine booking, check-in, and post-booking flows for simplicity, speed, and delight. Leverage AI and machine learning to build personalization, predictive search, recommendations, and conversational assistance. Ensure a seamless, mobile-first design system with consistent brand expression. Own product KPIs including conversion rate, NPS / CSAT, and direct channel share. Drive continuous optimization using analytics, A / B testing, and MVT frameworks. Monitor funnel health metrics, identify drop-off triggers, and implement corrective actions. Work in agile teams with IT & Development Partners, Design, Loyalty, Ancillaries, Revenue Management, and ICT. Ensure timely execution of product backlog including discovery, sprint planning, QA, and release management. Oversee integrations with Navitaire, Air India Group systems, and Tata Digital platforms. Champion the voice of the customer in all product decisions. Utilize customer feedback, data insights, app store reviews, and UX research to prioritize features. Identify opportunities for proactive, AI-powered self-service and personalization. Maintain weekly dashboards for conversion, attach rate, NPS, revenue contribution, and error metrics. Lead bi-weekly product performance reviews with cross-functional stakeholders. Ensure compliance, transparency, platform stability, and reliability standards. Track global trends in digital experience across airlines and leading e-commerce platforms. Introduce emerging technologies and innovative use cases that elevate customer engagement and experience. Bachelor’s degree in Computer Science, Information Technology, or Business. MBA or postgraduate degree in Product Management, Marketing, or Digital Strategy preferred. Certifications in Agile, Scrum, or Product Management are an advantage. 6-10 years of product management experience in digital-first environments (startups or large-scale consumer platforms). Proven track record of delivering AI-driven, data-backed customer experiences — personalization, automation, recommendations, or predictive journeys. Experience across web and mobile app products, ideally within travel tech, OTAs, aviation, e-commerce, or hospitality. Exposure to Navitaire, AEM CMS, and product analytics tools (GA4, Adobe Analytics, Mix panel, Hotjar, etc.). Strong experience in agile methodologies, experimentation frameworks, and cross-functional product delivery. Strong innovation mindset and structured problem-solving ability. Excellent analytical thinking and data-driven decision making. Deep understanding of UX / UI principles, conversion optimization, and funnel performance. Proficiency in product analytics and performance tracking tools. Ability to thrive in fast-paced, iterative, and cross-functional environments. Experience with AEM CMS, Google Analytics 360, and Navitaire (preferred).
Position Summary-
The Manager – eCommerce / Product Manager will lead the digital experience across Air India Express’s web and app platforms, driving usability, conversion, and customer satisfaction. The role owns product strategy, design, and performance optimization using data, AI, and experimentation. It requires reimagining booking and post-booking journeys, improving funnel metrics, and enhancing direct channel revenue. The manager will work cross-functionally with tech, design, commercial, and group teams to deliver high-impact digital features. Strong product management, analytics, UX, and airline / tech ecosystem expertise are essential.
Job Purpose
Air India Express is reimagining its digital experience from the ground up — building a modern, customer-first web and mobile app ecosystem that is fast, intelligent, and delightful. Product Manager – Digital Experience to lead this transformation. This is a builder role, responsible for shaping how millions of travellers discover, book, and engage digitally with India’s most vibrant airline.
The role requires a blend of product strategy, design thinking, digital innovation, and data-driven decision making, with the agility of a startup mindset and the scale orientation needed to build AI-enabled experiences across complex airline systems. The goal is to elevate customer satisfaction, strengthen brand perception, and drive direct channel revenue.
Duties and Responsibilities
1. Product Strategy & Vision
- Translate the customer journey vision into a prioritized, actionable product roadmap with focus on usability, conversion, and loyalty.
- Align product roadmap with overall commercial and organizational priorities.
- End-to-end ownership of web experience, conversion rate, and ancillary attach rate.
2. Experience Design & Innovation
3. Performance & Optimization
4. Collaboration & Delivery
5. Customer Understanding & Insights
6. Governance & Reporting
7. Benchmarking & Industry Leadership
Knowledge, Skills, and Experience
Qualification
Work Experience
Skills
Create a job alert for this search
Product Manager • haryana, haryana, in
Related jobs
)
Associate Product Manager - IoT Solutions
Binary Semantics Ltd. • Haryāna, Republic Of India, IN
We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing, FMC...Show more
Last updated: 4 days ago • Promoted
Digital Product Manager
Altudo • Haryāna, Republic Of India, IN
Customer and Employee Experience consulting firm.Great Place to Work and Deloitte Technology Fast 500 North America as one of the fastest-growing companies, Altudo offers an environment where innov...Show more
Last updated: 4 days ago • Promoted
Sr Product Manager
Dr Lal PathLabs • haryana, haryana, in
We are seeking a highly skilled Senior Product Manager to lead the evolution of our mobile app platform in the diagnostics and healthcare space.
If you’ve built and scaled large consumer apps and ha...Show more
Last updated: 4 days ago • Promoted
Product Manager
Eicore • haryana, haryana, in
Product Lead / Senior Product Manager.Eicore is a leading insurance technology provider powering both health and non-health (P&C) insurers across Asia and the Middle East.Our core platform is trust...Show more
Last updated: 4 days ago • Promoted
Product Manager
Airtel Payments Bank • haryana, haryana, in
Product Integration Specialist.As a Product Integration Specialist at Airtel Payments Bank, you will play a pivotal role in driving the growth and adoption of our B2B banking products.You will be r...Show more
Last updated: 4 days ago • Promoted
Consumer Product Manager
UNISON INTERNATIONAL CONSULTING (The Recruitment Company) • haryana, haryana, in
Responsible for developing and executing product strategy for various customer segments and ensure both Physical and digital deployment.
Responsible for the revenue achievement through the sales of ...Show more
Last updated: 4 days ago • Promoted
Senior Product Manager
Career Stone Consultant • haryana, haryana, in
The Product Manager will own and drive the product life cycle from high level concept to design to delivery and.TPM will be responsible for aligning business and technical components to ensure the ...Show more
Last updated: 4 days ago • Promoted
Product Manager
VMock • haryana, India
We are seeking a dynamic and results-driven.SaaS solutions, with a particular focus on.This role is ideal for someone with a strong analytical foundation, excellent cross-functional collaboration s...Show more
Last updated: 1 day ago • Promoted
Product Manager- Platform / CX
Wishlink • haryana, haryana, in
Product Manager- Platform / CX : Wishlink.Wishlink is a well-funded startup, on a mission to shape the creator economy and change how people shop.
Our mission is to build a hyper-personalised shopping...Show more
Last updated: 4 days ago • Promoted
Product Manager
GrowthJockey • haryana, India
GrowthJockey is a leading venture architect that specialises in building technology-led digital startups for large enterprises.
With a sharp focus on AI, machine learning, and digital transformation...Show more
Last updated: 3 days ago • Promoted
Digital Product Manager
NAB • Haryāna, Republic Of India, IN
The Enterprise Customer Onboarding & Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and B...Show more
Last updated: 4 days ago • Promoted
Manager-Product Analytics
Spinny • haryana, haryana, in
As an Analytics Manager, you’ll work closely with business, product, design, engineeringand growth teams to build a data-first culture and drive data backed decision-making.You’ll lead a team of an...Show more
Last updated: 4 days ago • Promoted
Product Manager
Binary Semantics Ltd. • haryana, haryana, in
We are a global company with a range of Value-driven Products, Solutions, Services and Experiences encompassing SaaS, PaaS broadly XaaS, Hybrid and Enterprise.
We firmly believe that the experientia...Show more
Last updated: 16 hours ago • Promoted • New!
Product Manager
Nuclay • haryana, haryana, in
Hybrid work model - Reporting Office Gurugram.We’re seeking a Product Manager to lead the evolution of our client's fundraising and payments platform.
You will define and drive product strategy, bal...Show more
Last updated: 4 days ago • Promoted
AI Product Manager
Mount Talent Consulting Pvt Ltd. • Haryāna, Republic Of India, IN
As an AI Expert, you will be at the forefront of the AI revolution.You will leverage your deep functional expertise and emerging AI knowledge to guide global clients in harnessing the power of Gen ...Show more
Last updated: 4 days ago • Promoted
Product Manager 1 - NowNow
noon • haryana, haryana, in
On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019.
The noon ecosystem of services now marketplaces for food delivery, quick...Show more
Last updated: 4 days ago • Promoted
Product Manager
EaseMyTrip.com • Haryana, India, India
As a Product Manager at EaseMyTrip.This role demands a strategic thinker who is passionate about creating innovative travel solutions that enhance user experience.
You will lead the product lifecycl...Show more
Last updated: 3 days ago • Promoted
Product Manager- Platform / Cx
Wishlink • Haryāna, Republic Of India, IN
Product Manager- Platform / CX : Wishlink.Wishlink is a well-funded startup, on a mission to shape the creator economy and change how people shop.
Our mission is to build a hyper-personalised shopping...Show more
Last updated: 4 days ago • Promoted