Supply Chain Optimization Lead

Key Responsibilities :

• You will be managing aspects of output in your area : Controlling performance, metrics, process improvements & People management.
• Monitor and analyse delivery performance & Closure on Open shipments.
• Coordinate all aspects of B2C logistics day-to-day operations including transportation planning, route optimization, carrier management, and delivery scheduling
• Reconciliation of Open Shipments.
• Maintain and develop KPIs and SLAs.
• Report and escalate issues to management as necessary and in a timely manner, Both Internal & External
• Contribute to process improvements and cost optimization initiatives.
• Evaluate gaps in the process & report Tech driven approach changes.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across external customers (logistics partners) and internal customers (Finance, Technology, Fulfilment Centres, customer Service).
• Lead and motivate a team of logistics coordinators, providing guidance, training, and support to ensure efficient workflow and adherence to company policies and procedures.
• Ability to pull data from numerous databases (using Excel / or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.

Qualifications :

Expertise in working with 3PL logistics partners and managing last-mile delivery networks.