Technical Support Specialist (Level 2)

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Responsibilities

• Receives incident / service requests from call acceptance and / or level 1 agents and from atomized incidents.
• Provides system support to address more complex / difficult service issues for ESO application
• Performs reports analysis of specific suppliers and application related issues, including check of ticket history.
• Provide day to day technical support for Blue yonder ESO application.
• Reporting and analytics support for site level issues.
• Gathers recurring / application-level issue and work with application team / internal teams to fix them

Qualifications

Required Qualifications

About Us

Why should you join Diebold Nixdorf

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https : / / www.dieboldnixdorf.com / en-us / about-us / global-locations

Skills Required

remote troubleshooting , Edi, Sql