Information Technology Support Engineer

Company Description

Kisame Sourcing Private Limited (KSPL) is an HR Consulting firm specializing in end-to-end employee lifecycle management. We offer exceptional services in recruitment, payroll processing, performance management, and policy formation tailored to business needs. KSPL ensures seamless hiring processes, accurate payroll management, robust performance tracking, and comprehensive employee lifecycle management from hire to retire.

KSPL is hiring for its esteemed Client in Banking Operation

L1 Support Engineer

Location : PAN India

Job Summary :

The L1 Support Engineer will be responsible for providing first-level technical support for banking applications, core banking systems, end-user devices, and related IT infrastructure. The role ensures timely resolution of incidents, adherence to SLAs, and smooth day-to-day IT operations in a secure and compliant manner.

Key Responsibilities :

 Act as the first point of contact for all IT-related incidents and service requests (via phone, email, or ticketing system).

 Perform basic troubleshooting of hardware, software, network connectivity, and user access issues.

 Log, categorize, and prioritize all incidents and service requests in the ticketing system.

 Escalate unresolved issues to L2 / L3 teams as per escalation matrix.

 Monitor critical banking applications and servers to ensure uptime and performance.

 Assist in deployment of patches, antivirus updates, and routine maintenance activities.

 Maintain documentation of issues, solutions, and standard operating procedures (SOPs).

 Support end users with password resets, printer configuration, and basic application queries.

 Adhere to IT security, compliance, and audit requirements defined by the bank.

 Participate in shift-based or 24x7 support operations if required.

Required Skills & Qualifications :

 Bachelor's degree in Computer Science, Information Technology, or related field.

 0–2 years of experience in IT helpdesk or application support

 Good communication and customer service skills.

 Ability to work under pressure and manage multiple priorities. Work Environment :

 On-site at bank branches, data centers, or operations centers.

Skills Required

Documentation, Troubleshooting, network connectivity , Technical Support