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Assistant Manager
Assistant ManagerAPP • Aurangabad, Maharashtra, India
Assistant Manager

Assistant Manager

APP • Aurangabad, Maharashtra, India
25 days ago
Job description

Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by company.

KEY RESPONSIBILITIES

Service through relationship management

  • Establishing and strengthening relationship with the allocated customer base.
  • Ensure retention of his / her allocated Book of Relations (existing customer database).
  • Act as single point of contact for customers for any customer walk-in / query / complaint.
  • Identify financial goals of customers and providing financial planning assistance.

JOB SUMMARY

  • Competition Analysis for giving professional advice to customer
  • Fix self-appointments every day from the given customer database as per the campaign
  • Sales

  • Focus on cross-sell & up-sell opportunity in allocated customers and walk-ins
  • MEASURES OF SUCCESS

  • TAT adherence for updating System - CSG
  • Successful completion of cross-sell / up-sell Business Goals month on month
  • Collection of payment / premium from 91-180 days due policies
  • Complaint Resolution / Customer satisfaction
  • Achievement of Retention Targets
  • 45 unique customer meetings in a month

  • More than 90% attendance (of total working days)
  • Successfully score >
  • 80% in the Functional Trainings imparted

    DESIRED QUALIFICATIONS AND EXPERIENCE

  • Graduate with 1 - 3 years experience in sales of Insurance / Mutual Fund / CASA / Investments / Loans / Real Estate.
  • Minimum 6 months exposure to Life Insurance
  • Age Bracket : 25-32 years
  • Must own a conveyance
  • KNOWLEDGE / SKILLS / ABILITIES

  • Process & Result orientation
  • Customer centricity & relationship building
  • Basic Computer Knowledge.
  • Good communication skills- English and regional language
  • Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by company.

    KEY RESPONSIBILITIES

    Service through relationship management

  • Establishing and strengthening relationship with the allocated customer base.
  • Ensure retention of his / her allocated Book of Relations (existing customer database).
  • Act as single point of contact for customers for any customer walk-in / query / complaint.
  • Identify financial goals of customers and providing financial planning assistance.
  • JOB SUMMARY

  • Competition Analysis for giving professional advice to customer
  • Fix self-appointments every day from the given customer database as per the campaign
  • Sales

  • Focus on cross-sell & up-sell opportunity in allocated customers and walk-ins
  • MEASURES OF SUCCESS

  • TAT adherence for updating System - CSG
  • Successful completion of cross-sell / up-sell Business Goals month on month
  • Collection of payment / premium from 91-180 days due policies
  • Complaint Resolution / Customer satisfaction
  • Achievement of Retention Targets
  • 45 unique customer meetings in a month

  • More than 90% attendance (of total working days)
  • Successfully score >
  • 80% in the Functional Trainings imparted

    DESIRED QUALIFICATIONS AND EXPERIENCE

  • Graduate with 1 - 3 years experience in sales of Insurance / Mutual Fund / CASA / Investments / Loans / Real Estate.
  • Minimum 6 months exposure to Life Insurance
  • Age Bracket : 25-32 years
  • Must own a conveyance
  • KNOWLEDGE / SKILLS / ABILITIES

  • Process & Result orientation
  • Customer centricity & relationship building
  • Basic Computer Knowledge.
  • Good communication skills- English and regional language
  • Required Experience :

    Manager

    Key Skills

    Restaurant Experience,Fashion Retail,Hospitality Experience,Assistant Manager Experience,Basic Math,Management Experience,Math,Business Management,Leadership Experience,Supervising Experience,Restaurant Management,Retail Management

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Assistant Manager • Aurangabad, Maharashtra, India

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