Technical Support SpecialistCOMPUNNEL TECHNOLOGY INDIA PRIVATE LIMITED • Delhi, India

Technical Support Specialist

COMPUNNEL TECHNOLOGY INDIA PRIVATE LIMITED • Delhi, India

2 days ago

Job description

Technical Support Specialist-RHCSA

Location : Noida (Compunnel Office)

Experience Range : – Minimum 3 years

Budget : – 7 LPA

Mode : - FTE

Education Qualifications / Certifications

RHCSA (Mandatory)

Job Description :

Work Experience & Skills Required

Valid Red Hat Certified System Administrator (RHCSA) certification

Minimum 2+ years of technical support experience involving Red Hat technologies

Global customer exposure through written, verbal, and live chat communication

Experience managing customer escalations via chats, tickets, and calls

Responsibilities

Understand and troubleshoot user queries within the defined TAT

Provide technical assistance to learners (internal & customers) for Red Hat Online Learning

Support instructors with lab environments during virtual trainings

Collaborate with Red Hat training teams to resolve learner issues

Perform QA testing on the training platform for new feature releases

Maintain accurate documentation and contribute to process repository

Propose and define process improvements

Perform root cause analysis for recurring issues

Log Jiras with complete documentation for reproducible issues requiring curriculum intervention

Adhere to communication procedures, guidelines, and policies

Deliver excellent customer satisfaction and uphold Red Hat's brand image

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Technical Support Specialist • Delhi, India

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