Application Support Engineer

Job Overview :

We are seeking an Observability & Monitoring Engineer with hands-on experience in Datadog to strengthen our monitoring and incident management capabilities. The ideal candidate will be responsible for proactive monitoring, synthetic monitoring setup, RUM analysis, and end-to-end application health checks. The role involves collaborating closely with development and infrastructure teams to ensure application stability, availability, and performance.

Key Responsibilities :

• Implement and manage observability and monitoring solutions using Datadog.
• Perform proactive monitoring of applications, databases, and infrastructure to prevent incidents.
• Conduct RUM (Real User Monitoring) analysis and coordinate with application development teams to resolve performance / user experience issues.
• Carry out daily health checks for applications and databases to ensure smooth operations.
• Create and manage synthetic monitoring in Datadog for critical application workflows.
• Enable and configure log management & processing for hosts as required.
• Provide detailed Root Cause Analysis (RCA) for incidents and service disruptions.
• Initiate and lead bridge calls for critical incidents, ensuring timely updates and RCA sharing.
• Optimize and fine-tune monitoring alerts to minimize noise and improve accuracy.
• Design and configure new alerts, dashboards, and monitor s in Datadog.

Required Skills & Qualifications :

Good to Have (Preferred) :

Soft Skills :