Technical Support Manager

Job Summary

The Technical Service Manager will provide comprehensive technical support across Coating, Packaging, Carpet, and Adhesive segments within the Polymer business. The hired incumbent will drive customer solutions, support sales, and guide product development by bridging market needs with internal functions, including R&D, production, and regulatory affairs.

Key Responsibilities

• Deliver technical services and formulation support for targeted segments
• Develop and adapt formulations for local market requirements
• Conduct technical training for customers, distributors, and internal teams
• Perform competitive analysis and recommend strategies
• Ensure compliance with statutory and internal standards
• Manage lab operations efficiently and uphold EHS and ISO requirements
• Support customer complaint resolution and application troubleshooting
• Maintain lab equipment, calibrate instruments, and document results
• Participate in field trials and on-site customer visits as needed
• Contribute to technical papers, exhibitions, and industry seminars

Job Requirements