Role Title : Head – Digital Marketing
Location : Bengaluru
Reports to : CMO
Department : Marketing
Role Objective
The Head of Digital Marketing will be responsible for leading the end-to-end digital strategy, planning, and execution across all brands. This role will drive digital brand presence, audience engagement, and business growth through an integrated approach across owned, earned, and paid channels. You will lead a cross-functional team of specialists to ensure the digital ecosystem is data-driven, creative, and performance-oriented, delivering measurable outcomes that strengthen the brand's leadership in the food and facilities management space.
Key Responsibilities
1. Digital Strategy & Leadership
- Develop and implement the digital marketing strategy aligned with overall marketing and business goals.
- Define the digital roadmap covering SEO, SEM, content, social media, email, website, and performance marketing.
- Lead the creation of integrated digital campaigns that build brand awareness, drive engagement, and generate quality leads.
- Be highly proficient in using AI and automation tools across digital marketing functions to optimize spend and efficiency.
- Oversee brand-specific digital initiatives while maintaining consistent governance and brand alignment across all entities.
2. Digital Planning & Execution
Lead the annual and quarterly digital marketing planning process, including goal setting, budgeting, and performance metrics.Manage end-to-end execution of digital campaigns — from ideation and creative development to deployment and analysis.Work closely with internal design, content, and performance teams to ensure seamless campaign delivery.Ensure digital consistency across websites, social channels, and content platforms.3. Performance & Analytics
Oversee SEO, SEM, and performance marketing with paid campaigns to ensure efficient lead generation and strong ROI.Establish a data-driven performance culture, using dashboards and insights to measure and optimize digital spend.Track and report on KPIs such as website traffic, conversion rate, CAC, ROI, engagement, and brand sentiment.Drive A / B testing, audience segmentation, and automation strategies to enhance performance.4. Brand & Content Governance
Ensure brand consistency and compliance across all digital channels.Oversee SEO content strategy — from planning and creation to publishing and performance tracking.Champion the integration of AI, automation, and emerging technologies in content and digital workflows.Stay ahead of digital trends, platforms, and tools to ensure the organization remains a leader in digital innovation.Introduce marketing automation, CRM integrations, and personalization tools to enhance efficiency and customer experience.Identify opportunities for cross-brand digital synergies and new business models (e.g., digital-first brand experiences).5. Website & Platform Management
Own the website ecosystem — UX, SEO, content structure, and updates.Oversee website analytics, ensure technical SEO health, and manage multiple microsites for sub-brands.Lead UI / UX improvements for digital touchpoints to improve engagement and conversion.6. Social Media & Community Engagement
Define and execute social media strategies to grow brand communities across LinkedIn, Instagram, YouTube, and other relevant platforms.Oversee social listening, brand reputation management, and influencer partnerships.Leverage social data to drive engagement and storytelling opportunities.7. Vendor, Partner & Team Management
Manage digital marketing agencies, media partners, and technology vendors.Negotiate contracts, evaluate performance, and ensure cost efficiency and quality delivery.Build and mentor a high-performing internal digital team covering SEO, content, design, and performance marketing.Success Measures
Growth in website traffic, engagement, and lead generation across brands.Improved ROI on paid media and performance campaigns.Consistent, high-quality digital brand experience across all touchpoints.Strengthened online brand reputation and visibility.Data-led decision-making embedded into all digital initiatives.Desired Profile
10–15 years of experience in digital marketing leadership, ideally across multi-brand or multi-category organizations.Proven track record of managing SEO, SEM, content, social, and performance marketing functions end-to-end.Experience in building digital ecosystems for B2B2C or service-based industries (Food, Facilities, Infrastructure, Hospitality, or FMCG).Strong grasp of analytics, MarTech, and automation tools (Google Analytics 4, Tag Manager, HubSpot, Meta, LinkedIn, etc.).Exceptional strategic thinking, project management, and stakeholder communication skills.Ability to balance creative vision with analytical precision.Skills Required
Digital Marketing, Marketing Manager, Performance Marketing