Deputy General Manager / General Manager – Shop Excellence

Role : Deputy General Manager / General Manager – Shop Excellence

Base location : Mumbai / Dubai

Reporting : CEO - Pharma

Travel : 40% travel, more extensive initially

What you become a part of :

The successful candidate will design, lead implement operational processes to enhance efficiency and deliver high- quality customer service across our wholesale depots and stores in different countries in Africa.

What to expect :

• Monitor shop plans and program performance to maximize operational efficiency and drive growth.
• Drive in-store planning, coordination & evaluation of promotions, marketing and visual merchandising support in collaboration with Shop Operations Manager.
• Co-ordinate customer activation / loyalty programs; identify any other schemes as may be appropriate for implementation.
• Continuously Track inventory and stock levels to ensure continuous supply and achieve sales targets.
• Identify opportunities to launch flash campaigns / schemes basis product / SKU-wise inventory.
• Track monthly performance (sell through, inventory mix and level, retail presentation, store profitability and target achievement) against plan and proactively identify solutions to close performance gaps, if any.
• Standardize SOPs across stores and drive automation of shop processes.
• Lead continuous improvement initiatives and performance management of shop managers.
• Coach, train, and develop in-store teams in product knowledge, merchandising, customer service, and sales skills.
• Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.
• Collaborate with other regional teams such as warehouse, sales and marketing, supply chain, finance as needed to create synergy.

Essential qualifications & experience :

Desired skills & attributes :

Why Join Us?

Application :

If this role is of interest to you, please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.