Servicenow Business Analyst

Company Description SGITAL is a boutique partner of the AI-driven ServiceNow platform, operating across Singapore, Malaysia, India, Australia, and New Zealand. With over 20 years of expertise in digital transformation, SGITAL has successfully delivered more than 800 workflows to enterprise customers across functions such as IT, HR, Risk, Security, Finance, and Procurement. As a ServiceNow Consulting and Implementation Partner, Authorized Reseller, Authorized Training Partner, Build Partner, and a member of the Partner Advisory Council, SGITAL specializes in AI-enabled IT Workflows, IRM and Security Workflows, Customer Workflows, and App Engine for Enterprise Workflows. Through their GoAIwithSgital service offering, they empower businesses to integrate AI capabilities into the Now Platform for optimized business processes.

Role Description

This is a full-time remote position for a ServiceNow Business Analyst. The role involves understanding and analyzing business processes, gathering and documenting business requirements, and translating those requirements into actionable solutions within the ServiceNow platform. Daily tasks include collaborating with cross-functional teams, performing data analysis, preparing detailed reports, supporting implementation projects, and ensuring delivered solutions align with business goals and best practices.

Qualifications

Strong analytical skills, including the ability to interpret data and identify trends

Proven experience in business analysis, including gathering and documenting business requirements

Excellent communication skills, with the ability to effectively collaborate with stakeholders

Ability to understand, analyze, and improve business processes

Minimum 4 years experience with the ServiceNow platform in a customer facing BA / PM role

Certified ServiceNow Administrator (CSA) and any 1 CIS certification

Knowledge of digital transformation and workflow automation

Bachelor’s degree in Business, IT, or a related discipline

Extensive user of AI to manage work more effectively