Client Solutions Manager

Duties and Responsibilities :

Co-ordinate project management activities with clients including regular reporting and client meetings.

Document, track and communicate project issues, risks, requirements and dependencies using methodology and toolkit.

Manage the delivery of professional services to meet client requirements, working closely with our

Implementation Consultants and Business Analysts.

Work closely with the Client project management resource to resolve issues and ensure project tasks are completed to plan.

Ensure that quality manuals and client specific documentation are produced and available to clients

Liaise with technical resources and development teams to deliver client specific customizations (developments).

Manage commercial aspects of projects including staff timesheets, expenses, development estimates, forecasts and project billing.

Skills Required

5 years + experience of software implementation projects, ideally working in a travel technology company or

tour operating environment.

Experience of using project management tools and techniques.

Results orientated with excellent verbal and written communication skills.

Good interpersonal skills to communicate effectively at all levels of an organization.

Knowledge of the Travel industry and particularly of Tour Operations is preferable.

Knowledge of external interfaces related to the travel industry is preferable.

Desire and willingness to travel if required.

Educational Qualifications Required

Graduate or Post graduate in any related field.

Experience Required

8+ years of experience in the IT sector with at least 5 years of experience in Project Management.