ITSM FreshserviceZensar Technologies • gurugram, India

No longer accepting applications

ITSM Freshservice

Zensar Technologies • gurugram, India

4 days ago

Job description

Key Responsibilities :

Freshservice Platform Ownership

Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and integrations with other enterprise tools.

Process Optimization & Governance

Design and refine ITSM processes aligned with ITIL best practices.

Ensure compliance, consistency, and continuous improvement across service management operations.

Stakeholder Engagement

Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.

Provide training and support to end-users and internal teams on Freshservice usage and enhancements.

Reporting & Insights

Develop dashboards and reports to track KPIs, SLA adherence, and service performance.

Analyze trends to identify improvement opportunities and reduce ticket resolution time.

Innovation & Integration

Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities.

Support initiatives around self-service, knowledge management, and AI-driven support.

The essential requirements of the job include :

3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.

Strong understanding of ITIL framework and service management principles.

Experience with automation, scripting, and API integrations within Freshservice.

Excellent problem-solving, communication, and stakeholder management skills.

Certifications in ITIL, Freshservice, or related platforms are a plus.

Create a job alert for this search

Itsm • gurugram, India

Related jobs

Lead - IT Network

Aviva India • Gurugram, Haryana, India

We are seeking a highly skilled and experienced IT Network lead to guide our IT network efforts and ensure the continuous operations and performance of Aviva’s enterprise network, security and tele...Show more

Last updated: 4 days ago • Promoted

Head of Enterprise Application Service Delivery

Sodexo • Gurugram, Haryana, India

Join our dynamic Global Tech, Data & Digital team as we spearhead a transformation journey focused on accelerating and improving Service optimization and Tech efficiency. We're seeking Application S...Show more

Last updated: 4 days ago • Promoted

Cloud Sales Consultant - IT

Multiverse Solutions Private Limited • Delhi NCR, India

Position : Cloud Sales Consultant Location : DLF Tower , Moti Nagar Employment Type : Full-time About the Role : Show more

Last updated: 6 days ago • Promoted

Audience Manager - Web Analytics - IT

Infinity Career Edge • Gurugram, India

Adobe Audience Manager - RTCDP Experience Range : 9-15 Years Job Location : Mumbai / Pune / Gurgaon Job Summary : ...Show more

Last updated: 30+ days ago • Promoted

Service now ITSM ITOM

Tata Consultancy Services • Gurgaon, India

TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced ServiceNow Developer looking to work on cutting-edge ITSM and ITOM solutions? Join Tata Consultancy Serv...Show more

Last updated: 8 days ago • Promoted

IT Inside Sales Executive

BigStep Technologies • Gurgaon, India

We are seeking a relationship-focused Inside Sales Executive having 2-6 years of experience in selling AI solutions and Digital Product Engineering Solutions. The successful candidate will be...Show more

Last updated: 4 days ago • Promoted

CCS Computers - IT Sales Manager - PSU & Govt Sector

CCS Computers Private Limited • Delhi NCR, India

Description : About CCS Computers Pvt.IT Infrastructure and Solutions provider, holding both ISO and CMMI Level 5 certifications. We are committed to delivering cutting...Show more

Last updated: 30+ days ago • Promoted

Innovsol Systems Technologies - Account Manager - IT Sales

Innovsol Systems Technologies Private Limited • Gurugram, India

We're Hiring! Account Manager - IT Sales | Innovsol Systems & Technologies - Innovsol is expanding its India Sales team, and we're looking for an experienced Acco...Show more

Last updated: 7 days ago • Promoted

IT Fresher

Jobringer ~ India’s Job Portal • Gurgaon, India

Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers. Help with testing software, identifying bugs, and res...Show more

Last updated: 4 days ago • Promoted

Manager - Sales - IT Services & Staff Augmentation

SHEPHERTZ TECHNOLOGIES PRIVATE LIMITED • Gurugram, India

Summary : We are looking for a results-driven IT Sales Professional with a proven track record in selling IT services and staff augmentation solutions.The ideal candidate will h...Show more

Last updated: 30+ days ago • Promoted

US IT Recruiter - Freshers

Zencon Group Inc. • Gurgaon, India

Up to 10K per month + Commissions.Title : US IT Recruiter - Freshers.Location : Remote based in Kochi.Zencon is seeking freshers with excellent communication skills and "go getter" personality for th...Show more

Last updated: 4 days ago • Promoted

IT Risk and Controls Manager

Deloitte Touche Tohmatsu India LLP • Gurugram, Haryana, India

This is a full-time on-site role for an IT Risk and Controls Manager at Deloitte Touche Tohmatsu India LLP, based in Gurugram. The IT Risk and Controls Manager will be responsible for identifying, a...Show more

Last updated: 4 days ago • Promoted

ServiceNow ITSM Developer

Tata Consultancy Services • Gurgaon, India

Greetings from TATA Consultancy Services!!.Thank you for expressing your interest in exploring a career possibility with the TCS Family. Hiring For : ServiceNow ITSM Developer.Walk in Drive Date : 22 ...Show more

Last updated: less than 1 hour ago • Promoted • New!

Sales Lead - Telecom / IT

SNG Talent Solutions Private Limited • Gurugram, India

We are searching for a highly driven Sales Leader with a commanding presence in solutioning and consultative selling.This is a uniquely strategic role designed for a sales executive ready to transi...Show more

Last updated: 30+ days ago • Promoted

Somani Technologies - Head - IT Infrastructure

Somani Technologies • Gurgaon

Key Responsibilities : Cloud Strategy & Execution : - Define and drive cloud strat...Show more

Last updated: 30+ days ago • Promoted

ITSM Freshservice

Zensar Technologies • Gurgaon, India

Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Implement automation workflows, SLAs, and int...Show more

Last updated: 4 days ago • Promoted

Manager - Internal Audit -IT

PwC • Gurugram, Haryana, India

This is a full-time Manager role located in Mumbai or Gurgaon at PwC India within its inhouse Internal Audit function (internal, non-client facing role). The Manager will be responsible for leading ...Show more

Last updated: 4 days ago • Promoted

IT Service Management

ISG (Information Services Group) • Gurgaon, India

Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more

Last updated: 8 days ago • Promoted