Senior Group Manager Operations REF84821FShipping & LogisticsWNS Global Services • Nashik, Maharashtra, India

Senior Group Manager Operations REF84821FShipping & Logistics

WNS Global Services • Nashik, Maharashtra, India

30+ days ago

Job description

Role : Leading a team managing documentation related to logistics and supply chain operations (logistics EDI documents) to support Order Fulfilment Revenue Assurance and Transportation for an Australian 3PL

Experience : 10 Year experience in leading 3PL or 4PL Transport and Logistics Operations

Domain Knowledge Preferred :

Experience with Transport and Logistics domain covering Road and Sea Freight as a 3PL or 4PL
Exposure to 3PL or 4PL on Retail and Last mile delivery (eCommerce) Courier and Parcel Road Freight Pallet services FTL & LTL

Key Responsibilities (What you will do) :

Manage client relationship and expectations W.R.T. EDI documentation

Build a strong working relationship with clients

Build and present Monthly and Quarterly Business Review

Address escalations with RCA and implementation of Corrective Action Plans

Manage a team of supervisors and production staff that handle all EDI documentation

Drive a Continuous Improvement culture within the business leading to year on year productivity improvement of staff by way of elimination of NVA or automation

Become an expert at the process

Evaluate SOP and optimize process and procedures

Work with multiple functions like Training Quality Transformation to ensure operations meets its contractual commitments

Lead on-boarding of new work and activities through an efficient transition methodology

Manage attrition within acceptable threshold and hire staff as and when required- Voice of Customer (VOC) and NPS scores

Account P&L goals

Qualifications : Graduate

Remote Work : No

Employment Type : Full-time

Key Skills

Shipping & Receiving,Forklift,Warehouse Management,Agriculture,SyteLine,Warehouse Experience,Warehouse Distribution Experience,High-end Sales,OSHA,Warehouse Management System,Supervising Experience,Logistics

Experience : years

Vacancy : 1

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Operation Manager • Nashik, Maharashtra, India

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