Customer Service Representative

About Flowcall

Flowcall is an AI customer service platform (AI Agents + AI helpdesk / ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat.

About the Role

We're looking for a Customer Service Representative to support our growing client base. You'll help clients get the most out of Flowcall by troubleshooting product issues, configuring AI agents, and ensuring their customer service operations run smoothly.

What You'll Do

• Respond to client queries about product usage, features, and best practices
• Troubleshoot issues clients face with AI agent performance and platform functionality
• Configure and fine-tune AI agents when they're not responding correctly or when clients escalate
• Guide clients through setup, onboarding, and ongoing platform optimization
• Document common issues and contribute to help articles and internal knowledge bases
• Collaborate with the product and engineering teams to flag bugs and suggest improvements

What We're Looking For

Compensation

Up to ₹25,000 per month

Why Join Flowcall?