Technical Product Manager

About the role

We are hiring our first product manager so this role comes with some exciting challenges (read : opportunities). But before talking about the role, let's set some context. We are a post PMF (product market fit) startup, in a hyper scaling mode. We went from <

30 customers to 800 customers without a single product manager, UI / UX designer. While most companies will say this is impossible, we were able to do it because we are super customer focussed.

We just continued listening to customers and thinking from first principles to solve customer problems.

So now why do we need a Product manager?

• The scale : At a scale of 800 customers, 25 million end user data, ~10k users and 1000+ product requests, it is impossible for us to run this as a founder led product framework. So we need someone with super high ownership to manage the current playbook and product feedback
• Thinking ahead of the market : As founders, we have done our bit of identifying the PMF, but we need someone who can now come in and read the market and work closely with customers / support / sales teams to identify what next for our customers - how do you implement AI into the product, how do you improve pricing of the product, how do you price the product and more.
• Thinking like a customer : working closely with the customer to understand their requirements / having the empathy to understand what challenges they face and how our product can or should solve it.
• Product Co-Founder : Thinking of yourself as the Co-founder at a product level and continuously improving the following metrics :
• Product usage (DAU / MAU) and on other metrics that matters
• NRR - Identifying how we can improve our Net Dollar retention
• ACV - Identify how we can improve Average contract value of the product

Requirements :

Key Responsibilities :

Although in a startup the responsibilities are much more than what is mentioned in the job description responsibilities but still mentioning some of the day to day responsibilities

If you want to go one step ahead in the process then reach out directly to pulkit@emitrr.com with one customer insight that you found about us from the public information available (Our website is the worst place to learn about our customers).