Client Relations Specialist

Job Title : Key Account Executive

Location : JMD Megapolis, Sector 48, Gurgaon

Job Type : Full-Time

Salary Range : Up to ₹6 LPA (Based on Experience)

Notice Period : Immediate Joiner's

Job Summary :

The Key Account Executive will serve as the single point of contact (SPOC) for one or multiple key client accounts. The role involves day-to-day coordination, client communication, data analysis, and ensuring smooth service delivery. The candidate must be proactive, client-focused, and strong in Excel, MIS, and reporting.

Key Roles & Responsibilities :

Client Management & Coordination :

• Act as the whole-sole SPOC for assigned client accounts.
• Maintain regular communication with clients to understand requirements, expectations, and feedback.
• Build and nurture long-term client relationships to drive client satisfaction and retention.
• Coordinate internally with operations, recruitment, payroll, and management teams for seamless delivery.

Requirement Handling & Service Delivery :

Reporting, MIS & Analytics :

Business Growth & Account Development :

Operational Excellence :

Skills & Competencies :

Technical Skills

Soft Skills

Qualification & Experience