Paxus Client Reporting Specialist

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience.

Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you.

Specialist - Business System (Paxus)

The role of Specialist Business Systems is to provide support for Paxus and its related systems, which is Apexs core business application. Primary responsibilities will be to plan and execute system upgrades and performance improvements involving implementing fixes, new releases, and ad-hoc scripts. And responding to production fund accounting systems queries and problems raised through the Service Desk, assisting with testing, maintenance and audit of the systems and their control protocols.

Principal Responsibilities

• Ensure smooth operation and optimal performance of the application.
• Provide comprehensive application support for the core line of business applications within the Apex Group.
• Prioritize and resolve tickets related to peripheral business applications.
• Collaborate with a global team to offer technical support to the Operations function, specifically related to the core line of business applications.
• Liaise with application vendors to address support tickets promptly.
• Take ownership of project-related tasks, including application upgrades.
• Manage day-to-day technical application support, primarily serving the Operations function.
• Oversee the process for releasing patches, including scheduling releases to Test and Production environments.
• Handle periodic refreshes of Test Environments.
• Work closely with the Internal Audit team to ensure adherence to System Control Protocols.
• Monitor Paxus license utilization to maximize availability.

Experience And Knowledge Required

Locations - Pune, NOB Building, India

Skills Required

Servicenow, Excel