Bluebash - Customer Success Manager

KickCall.ai

Kickcall.ai is an AI-powered receptionist and communication automation platform designed for small and mid-sized businesses.

Our intelligent voice assistant ensures businesses never miss a call, improves customer engagement, and streamlines operations.

Were on a mission to redefine customer communication with advanced AI and natural language technology.

Role Overview :

Were looking for a Post-Sale Customer Success Manager to lead all customer success and post-sale engagement initiatives.

The ideal candidate will ensure our customers achieve maximum value from KickCall.ai after purchasedriving onboarding, adoption, retention, and growth.

Youll work closely with our Product, Sales, and Support teams to ensure every customer experiences a seamless journey from onboarding to long-term success.

Key Responsibilities :

• Customer Onboarding : Lead new customer onboarding, ensuring successful setup, training, and go-live for KickCall.ai users.
• Customer Retention : Develop strategies to increase customer satisfaction and reduce churn.
• Account Management : Act as the primary point of contact for post-sale relationships, building strong, long-term partnerships.
• Upselling & Expansion : Identify opportunities for product adoption expansion and coordinate with the sales team for upgrades or add-ons.
• Customer Support Oversight : Collaborate with the support team to resolve escalated issues and ensure SLA compliance.
• Customer Feedback Loop : Gather customer feedback and insights to guide product improvement and roadmap discussions.
• Process Improvement : Optimize post-sale workflows for efficiency, consistency, and better customer experiences.
• Reporting & Analytics : Track success metrics like churn, NPS, adoption rate, and customer lifetime value (CLV).

Required Skills & Experience :

Preferred Qualifications :

What We Offer :

(ref : iimjobs.com)