Functional Consultant (Senior D365 CE) – TLC Implementation

Location :

Bangalore, India | Hyderabad | Chennai

Years of exp

: 8 to 12 Yrs

Global Delivery Model (India–UK)

We’re looking for an experienced Dynamics 365 CE Functional Consultant to lead TLC implementation projects and deliver exceptional business solutions.

Key Responsibilities

Conduct requirement workshops with stakeholders (Sales, Operations, Clinical, IT).

Design functional solutions for

D365 Sales ,

Customer Service , and

Power Platform .

Configure core CRM entities : Quotes, Products, Price Lists, Appointments, Cases.

Document end-to-end business processes for

Quoting, Pricing, and Booking .

Prepare

Functional Design Documents (FDD)

and validate technical feasibility.

Support

SIT , coordinate

UAT , and assist with training & change management.

Act as the primary liaison for business requirement clarifications.

What We’re Looking For

7+ years

in Dynamics 365 CE (Sales, Customer Service) implementations.

Expertise in

Quotation, Pricing, Case Management

processes.

Hands-on experience with

Power Platform

(Power Pages, Power Automate, Dataverse).

Strong knowledge of

CRM integrations

(preferably healthcare domain).

Skilled in creating

BRDs, FDDs, user stories

in Agile environments.

Familiarity with

Azure AD B2C , security roles, and data governance.

Excellent communication and client-facing skills.

Preferred

Healthcare CRM or patient journey automation experience.

Worked in global delivery model (India–UK).

Microsoft certifications ( MB-210 ,

MB-230 ).