Junior Production Support Specialist

This challenging role provides a unique opportunity to support a community of hundreds of regional users belonging to Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management. In this dynamic environment, the team will also strive to improve the system stability through continuous improvement and participate in the ambitious pipeline of projects.

Responsibilities :

• Resolve production incidents in a smooth and timely manner with minimal impact to business.
• Put in controls and checks in place to monitor and smooth the functioning of production systems.
• Investigate and understand the cause of defects raised.
• Stakeholder relationships across all groups within the Bank, ensuring alignment with common objectives and fulfillment of criteria and requirements across the various businesses and units.
• Member of the development / implementation team (including offshore) working on assigned tasks, projects, and it initiatives.
• Interacts with members and other functional teams, including members of the offshore team.
• Work with team members participating in shadowing and training activities.
• Adhere to information controls and security frameworks / procedures, including change and incident management process.
• Provide general administrative support to the team, including meetings, knowledge transfer, and activity reporting.
• You are expected to work in extended hours (shifts & weekends) on a need basis.
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Day-to-day delivery and support of key treasury systems / initiatives.
• Work efficiently and prioritize system enhancement / upgrades.

Mandatory Skills Description :

Overall 1 to 4 years of experience in Banking application L1 production support.