Operations Program Analyst

Program Management and Execution

• End-to-end Project Planning, program management, and coordination (Activities and Resources).
• Responsible for overall project processes and deliverables .
• Project onboarding, daily tracking of performance, proactive communication, and escalation management .
• CSAT : Drive the highest level of customer satisfaction and be a customer reference-able account.
• Zero Escalation : Issue Identification, Resolution, and Stakeholder Management.
• Finance Management : Invoicing, Collection, Account Growth.
• Experience in automation of projects .

Dashboards & Reporting

Stakeholder Management

Process and Service Improvements & Identification of New Business

Skills Required

Skills Required

Escalation Management, Dashboards, Documentation, Logistics, Tracking, Reporting