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Account Manager South Asia

RELX India (Pvt) Ltd Risk div CompanyMumbai

30+ days ago

Job description

About the Role

The Account Manager will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction.

Responsibilities

Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
Coordinating with other departments to ensure timely delivery of products and services to customers.
Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
To onboard and execute on sales closes and navigate any roadblocks.
Developing and maintaining relationships with the sales team , key customers and stakeholders
Identifying opportunities for process improvements within the sales team and implementing best practices.
Providing support for onboarding and all steps of the sale.

Requirements

Be able to demonstrate a comprehensive understanding of sales processes and procedures.

Have experience working with CRM systems and other sales tools.

Be able to work independently and prioritize tasks effectively.

Have excellent communication and interpersonal skills.

Be able to analyze data and generate reports using Microsoft Excel or similar software.

Be detail-oriented and able to manage multiple projects simultaneously.

Have a dedicated customer service focus and a determination to achieve outstanding outcomes.

Working For You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

Comprehensive Health Insurance : Covers you, your immediate family, and parents.

Enhanced Health Insurance Options : Competitive rates negotiated by the company.

Group Life Insurance : Ensuring financial security for your loved ones.

Group Accident Insurance : Extra protection for accidental death and permanent disablement.

Flexible Working Arrangement : Achieve a harmonious work-life balance.

Employee Assistance Program : Access support for personal and work-related challenges.

Medical Screening : Your well-being is a top priority.

Modern Family Benefits : Maternity, paternity, and adoption support.

Long-Service Awards : Recognizing dedication and commitment.

New Baby Gift : Celebrating the joy of parenthood.

Subsidized Meals in Chennai : Enjoy delicious meals at discounted rates.

Various Paid Time Off : Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.

Free Transport pick up and drop from the home -office - home (applies in Chennai)

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.

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Account Manager • Mumbai