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Senior Manager EXL / SM / 1087329

Senior Manager EXL / SM / 1087329

exlnoida-sez bpo solutions, noida, india
30+ days ago
Job description

Job Description

Job Title : Project Manager - Conversational AI & CX

Job Summary :

Seeking an experienced Project Manager to oversee conversational AI and CX projects. The role involves planning, managing, and delivering innovative solutions while coordinating with cross-functional teams and engaging stakeholders.

Key Responsibilities :

  • Develop project plans, define deliverables, and manage budgets.
  • Lead and motivate project teams.
  • Engage with stakeholders, provide updates, and ensure satisfaction.
  • Identify risks, implement mitigation strategies, and resolve issues.
  • Oversee quality assurance and testing processes.
  • Maintain project documentation and report to management.

Qualifications :

  • Bachelor’s degree in relevant field; PMP mandatory.
  • Proven experience in technology-driven projects, AI, and CX.
  • Strong leadership, communication, and organizational skills.