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GSA- Front Office
AccorHotelMysuru, Karnataka, India25 days ago
Job descriptionPrior experience in hotel front office operations is preferred but freshers are welcome to apply Bachelors Degree or Diploma in Hotel Management is advantageous Excellent communication and interpersonal skills Strong customer service orientation with a friendly and professional demeanor Proficiency in computer systems particularly hotel management software Ability to multitask and work efficiently in a fastpaced environment Attention to detail and strong organizational skills Flexibility to work various shifts including weekends and holidays Knowledge of local attractions and ability to provide recommendations to guests Fluency in English; proficiency in additional languages is a plus
We are seeking a dedicated and customerfocused Guest Service Associate (GSA) for our Front Office team in Mysuru India. As the face of our hotel you will play a crucial role in ensuring exceptional guest experiences from checkin to checkout.
- Welcome and register guests providing a warm and professional first impression
- Assist with checkin and checkout procedures including cashiering duties
- Prepare for guest arrivals by reviewing lists and setting up necessary amenities
- Ensure VIP guests and loyalty program members receive special recognition and benefits
- Handle guest inquiries requests and complaints efficiently and tactfully
- Collaborate with other departments to meet guest needs and preferences
- Maintain accurate guest records and update the repeat guest history system
- Promote inhouse facilities and interhotel sales to maximize revenue
- Manage guest communications including mail messages and phone calls
- Uphold guest privacy and confidentiality standards
- Monitor and address creditrelated issues promptly
- Stay vigilant regarding security matters and report any concerns to management
- Maintain comprehensive knowledge of hotel services outlets and emergency procedures
Qualifications :
Additional Information :
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work : Employment Type :
Fulltime
Key Skills
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Vacancy : 1