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MoEngage - Implementation Manager

MoEngage - Implementation Manager

Moengage India Private LimitedBangalore
27 days ago
Job description

About MoEngage :

  • MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Dominos, Nestle, Deutsche Telekom, and OYO.
  • MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
  • MoEngage Analytics arms marketers and product owners with insights into customer behavior.
  • Brands can leverage MoEngage Personalize to orchestrate journeys and build 1 : 1 conversations across the website, mobile, email, social, and messaging channels.
  • MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs.
  • MoEngages AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.
  • For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers.
  • With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
  • MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report.
  • MoEngage was also featured as a Leader in the IDC MarketScape : Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the role :

  • Own and Manage the client integration and onboarding process
  • Guide client tech team through the integration process
  • Plan and consult client marketing team on use cases and solutioning
  • Coordinate between internal cross-functional teams
  • Ensure continuity between Sales and Customer Success
  • Reduce Time to Revenue Recognition and provide customers with a fast and effective on-boarding Responsibilities :
  • Project Management skills with an organized approach
  • Documentation of Integration Processes and Best Practices
  • Good technical knowledge to help clients make appropriate customizations
  • Experience and understanding of Rest APIs
  • Experience in working on integrations with Android / iOS / other app platforms
  • Exposure to Mobile App Technologies is a plus
  • Experience in Front End Web Development is a plus
  • Experience in CRM, marketing automation platforms is a plus
  • Experience in JIRA, Zendesk or similar ticketing tools is a plus
  • Exposure to Analytics tools like GA, GTM to have : Awareness on Information Security concepts and Best :
  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Work on an award winning product, tech and scale
  • We have you sorted with our coolest tech and softwares- Gainsight
  • Our learning program - Xcelerator to power your learning goals
  • CSM Leaders like nowhere else and the coolest team you can imagine
  • ref : hirist.tech)

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    Implementation Manager • Bangalore

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