Implementation Engineer

Are you passionate about the successful deployment and integration of software, systems, or technology solutions within an organization? If your response is a resounding yes, then we are hunting for you.

As an Implementation Engineer at SmartQ, your primary goal will lie in turning a theoretical system design into a practical and functional reality. In addition, you will play a critical role in the successful adoption of new technologies or systems, ensuring the result aligns with the needs and expectations of the organization. Effective communication, problem-solving skills, and technical expertise will keep you a cut above the rest in this role.

If you are a dynamic, results-oriented engineer with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a significant difference in the world of food and technology? Join us now!

About SmartQ :

We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 19 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.

To know more about the 5 key pillars that surround our culture check out our ‘Life’ page. You will be amazed to be a part of our growth story -

Key roles and responsibilities :

• Manage and resolve tickets using the designated Ticket Management tool while adhering to defined SLAs.
• Implement SmartQ platform solutions remotely for clients, ensuring a seamless onboarding experience.
• Conducting and supporting User Acceptance Testing (UAT) by preparing test cases, assisting the Development team by providing Sign-Offs, and ensuring all issues are addressed before production deployment.
• Train end users on the platform's functionalities and assist in creating easy-to-follow user manuals and training documentation.
• Serve as the primary point of contact for clients during implementation-interacting via email, calls, or chat to resolve queries and ensure smooth deployment.
• Process Adherence and Documentation : Follow SOPs and maintain detailed implementation and configuration logs.
• Client Onboarding & Go-Live Support : Lead onboarding and go-live support, ensuring smooth transitions and client satisfaction through periodic reviews.
• Manage client expectations by clearly communicating deliverables, timelines, and status updates.
• Collaborate with stakeholders at all levels-including decision-makers, site managers, and on-ground operations staff-to drive implementation success.
• Understand and troubleshoot issues across SmartQ's various solution platforms; ensure accurate diagnosis and quick resolution.
• Maintain ownership of customer issues through resolution and post-implementation support.
• Ensure product configurations, menu detailing, and validation tasks are completed with a focus on optimal user experience.
• Maintain clear and timely documentation for internal reporting and client communications.
• Feedback Loop & Product Improvement : Collect user feedback, identify recurring issues, and suggest product enhancements.
• Collaborate cross-functionally with product, engineering, and support teams to relay feedback and contribute to ongoing product improvement.

Qualifications :

Message from CEO :

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.