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Microsoft Dynamics Consultant

Microsoft Dynamics Consultant

Calfus Inc.Pune, Maharashtra, India
2 days ago
Job description

D365 Support Resource to provide comprehensive support for Microsoft Dynamics 365 Finance and Operations (D365 F&O) . This role will focus on system maintenance, configuration, troubleshooting, security role administration, and upgrade support , ensuring system stability and optimal performance. While not a development-heavy role, the candidate should have the technical expertise to sustain and troubleshoot existing configurations, integrations, and backend functionality.

  • 7-10 years of experience in D365 Finance & Operations technical support, configuration, and system maintenance.
  • Strong communication skills to work effectively with business users, IT teams, and external vendors. Experience in supporting Accounting, AP, AR, and GL modules within D365.
  • Strong understanding of D365 configuration, security roles, system updates, and technical issue resolution , ensuring smooth day-to-day operations for end users while supporting system refreshes, patches, and upgrades.
  • Troubleshooting skills in L2 / L3 support, performance tuning, and issue resolution .
  • Experience with X++, SQL, SSRS, and API integrations .
  • Familiarity with data migration, custom reports, and automation (Power Automate, RPA) .
  • Microsoft certifications in Dynamics 365 Finance & Operations (preferred).

System Support & Maintenance

  • Provide comprehensive technical support for D365 F&O , including troubleshooting, performance monitoring, and resolving system-related issues.
  • Maintain and configure D365 system settings, workflows, and business logic to align with organizational needs.
  • Serve as Tier Two / Tier Three escalation support , working with internal teams and Microsoft support as needed.
  • Monitor and support D365 integrations with other enterprise systems.
  • Ensure system documentation for configurations, changes, and issue resolutions are maintained.

    • Security Role Administration & User Access Management

  • Manage and maintain security roles, permissions, and user access controls .
  • Review and troubleshoot user access issues , ensuring compliance with role-based security policies.
  • Support periodic access audits and segregation of duties (SoD) reviews to maintain security best practices.
  • Collaborate with business stakeholders to define and enforce strategies for role-based access control (RBAC) .

    • Configuration & Technical Support

  • Support the configuration, integrations, and maintenance of D365 modules, ensuring optimal system performance.
  • Assist in testing and validating new configurations, workflows, and system updates .
  • Perform data analysis and system adjustments as needed to ensure smooth operations.
  • Work with business users to optimize D365 workflows and automation within existing capabilities.

    • Upgrade & System Refresh Support

  • Assist in planning, testing, and validating D365 system upgrades and patches to ensure business continuity.
  • Support system refreshes , including data migration and validation.
  • Work closely with Microsoft Lifecycle Services (LCS) and Azure DevOps to coordinate updates and system health monitoring.
  • Ensure upgrade and patching strategies are aligned with business objectives and minimal disruption to users.
  • Support troubleshooting and resolution of financial module-related issues in collaboration with key business stakeholders.
  • Strong knowledge of D365 security models, user roles, and access control administration.
  • Experience with Data Management Framework (DMF), system integrations, and performance monitoring.
  • Ability to analyze and troubleshoot D365 configurations, workflows, and security settings.
  • Familiarity with Lifecycle Services (LCS), Azure DevOps, and system update processes.
  • Preferred Skills :
  • Experience with SQL, SSRS reporting, and database troubleshooting within D365.
  • Familiarity with Power Platform (Power Automate, Power Apps) for workflow automation.
  • Understanding of ERP security best practices, including segregation of duties (SoD) and role management