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Network Operations Center Engineer

Network Operations Center Engineer

Tanla Platforms LimitedHyderabad, Telangana, India
30+ days ago
Job description

Job Role

Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.

What you'll be responsible for?

  • Design and development of security policies, standards, and procedures in accordance with organization goals.
  • Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions.
  • Responsible for Incident Management life cycle & Service requests fulfilment
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Adherence to the process compliance
  • Adherence to the SLAs defined for the platform, Service uptime.
  • Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members.
  • Responsible to develop SOP documents.
  • Ability to deep dive into identifying the root cause of various service-impacting events and optimizing.
  • Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues
  • To ensure the maximum possible service availability and performance of the platforms
  • Responsible for continuous improvement of the process science.

Qualification and other skills

  • Experience of 5- 8 years in NOC
  • Experience in Alert / Incident Management and a good understanding of SLAs
  • Troubleshooting, Problem-solving & Strong presentation skills
  • Analytical and communication skills

    • What you'd have?

  • Strong knowledge of Linux, Network & database querying
  • Knowledge of asset management
  • Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds
  • Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.
  • Strong Linux, Networking, Log analysing, and database querying skills.
  • Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards.
  • Experience in alerts mitigation & optimization - Knowledge of the ITIL framework
  • Hands-on exp with observability tools will be an added advantage.
  • Must have expertise in maintaining / updating asset management.
  • Certifications : ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking.

    • Why join us?

  • Impactful Work : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment : Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.

    • We champion diversity and are committed to creating an inclusive environment for all employees

    https : / / www.tanla.com

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    Network Engineer • Hyderabad, Telangana, India