The Offer
- Leadership Role
- Fantastic work culture
- Opportunity to make a positive impact
The Job
Role Overview
As a Social Media Accounts Manager , you will own client accounts. Your role will involve onboarding clients, managing social media strategies, ensuring high-quality deliverables, and leading a team of Social Media Executives. You’ll be responsible for driving measurable results while maintaining excellent client relationships.
Key Responsibilities :
1. Client Onboarding & Account Ownership
Develop and maintain strong client relationships to ensure long-term satisfaction and retention.Conduct orientation sessions with new clients to understand their goals, challenges, and expectations.Explain agency processes and set realistic expectations for deliverables, quality, and scope of work.Facilitate smooth onboarding by gathering all necessary information and resources, including social media account accesses.Input client data and project information into AI systems for optimisation and analysis.2. Project Management & Client Communication
Collaborate with internal teams (content, design) to align deliverables with client goals.Conduct weekly client meetings to discuss progress, challenges, and strategies.Develop target audience strategies, map demographics, and propose innovative campaign ideas.Ensure all creative outputs meet quality standards and align with client expectations.Review the work of Social Media Executives and provide constructive feedback.Conduct competitor analysis and monitor trends to identify growth opportunities.Leverage AI tools to ideate and optimise campaigns effectively.3. Reporting & Feedback
Prepare monthly progress reports for clients, highlighting :AchievementsAreas for improvementFuture milestonesUse insights from client reports to make data-driven recommendations for future campaigns.4. Team Management
Supervise and mentor 2-3 Social Media Executives.Monitor team performance to ensure productivity, quality, and adherence to deadlines.Conduct regular performance reviews and identify areas for professional growth.Act as a point of escalation for team or client issues.The Profile
Key Skills & Qualifications :
Proven experience in social media management or account handling (minimum 3-4 years).Strong understanding of social media platforms, trends, and analytics tools.Excellent project management and communication skills.Knowledge of AI tools and their application in social media strategies.Strong leadership and team management abilities.Analytical mindset with a passion for innovation and problem-solving.The Employer
Our client is a digital communication agency that provides creative, strategic and fresh solutions to the brands to helps them achieve their business and marketing objective.
