Business Analyst - Logistics Lead

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Business Analyst - Logistics Lead

Logistics Lead is responsible for overseeing the team of analysts who monitor and analyze the movement of goods for Brokerage. This role ensures timely delivery, identifies issues or delays, and works with internal teams and external partners to resolve problems efficiently. The Team Lead will leverage data and tracking systems to provide visibility, generate reports, and drive process improvements to enhance material delivery on time.

Responsibilities

1.Team Management :

a.Lead and mentor a team of Track and Trace Analysts.

b.Assign tasks and monitor team performance.

c.Conduct regular team meetings and provide feedback.

2.Track and Monitor Shipments with Brokerage Providers :

a.Oversee the real-time status of shipments using tracking systems and tools.

b.Identify delays, disruptions, or exceptions in the supply chain and take corrective action.

3.Data Analysis and Reporting :

a.Collect, analyze, and interpret shipment data to identify trends and issues.

b.Develop and maintain dashboards and performance reports.

4.Issue Resolution :

a.Act as the primary point of contact for escalated shipment-related issues.

b.Work with carriers, vendors, and internal teams to investigate and resolve discrepancies or delays.

5.Process Improvement :

a.Identify inefficiencies in the tracking process and propose solutions.

b.Implement best practices to enhance visibility and reduce delays.

c.Ensure compliance with shipping regulations and documentation.

6.Communication :

a.Provide regular status updates to stakeholders on shipment progress and issues.

b.Collaborate with supply chain, logistics, and customer service teams to ensure alignment.

Required Skills

• Sound knowledge MS-Excel
• Experience in supply chain, logistics, or a similar role.
• Strong analytical skills with the ability to interpret data and generate insights.
• Proficiency in supply chain tracking tools and software (e.g., ERP, TMS, Brokerage applications).
• Excellent communication and problem-solving skills.
• Leadership experience and ability to manage a team.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills

Qualifications we seek in you!

Minimum qualifications : B Tech / BE / MBA / MCA